Previous incidents

June 2023
Jun 29, 2023
1 incident

Network outage

Downtime

Resolved Jun 29 at 09:15am AEST

The device's configuration has been successfully rolled back and the network has stabilized. No further impact is expected.

1 previous update

Jun 10, 2023
1 incident

Instance creation unavailable

Degraded

Resolved Jun 11 at 07:34pm AEST

Instance creation functionality restored.

1 previous update

May 2023
May 27, 2023
1 incident

Increased latency between Guam and Singapore due to submarine cable cut

Degraded

Resolved Jun 13 at 01:50pm AEST

Submarine cable repairs are complete and latency between Guam and Singapore is back to normal.

2 previous updates

May 23, 2023
1 incident

Advisory: Typhoon in Guam

Degraded

Resolved May 25 at 03:11pm AEST

Cloud and dedicated server customers are online. Cause identified as a datacenter cooling fault which caused a spike in hardware temperatures for up to an hour.

3 previous updates

May 19, 2023
1 incident

Increased latency between Guam and United States due to submarine cable cut

Degraded

Resolved Jul 22 at 02:53pm AEST

Subsea cable repairs have been completed and direct connectivity between Guam and the United States has been restored. Latencies for traffic on this route have returned to normal.

3 previous updates

May 10, 2023
1 incident

Cloud dashboard temporarily unavailable

Degraded

Resolved May 10 at 01:19pm AEST

Cloud dashboard is now back online — all services operational.

1 previous update

May 03, 2023
1 incident

Increased latency between Guam and Singapore due to an extended maintenace event

Degraded

Resolved May 04 at 12:07pm AEST

The cable provider has completed repairs and connectivity is back working as expected.

1 previous update

April 2023
Apr 17, 2023
1 incident

Increased latency between Guam ↔ Tokyo

Degraded

Resolved Apr 18 at 02:37am AEST

The cable provider has finished their repairs and confirmed they are hands off as of April 17th 14:00 UTC.

1 previous update