Previous incidents

December 2023
Dec 01, 2023
1 incident

Submarine Cable Provider Maintenance

Maintenance

Resolved Dec 01 at 03:00am AEST

Our upstream cable provider between Sydney and Guam will be performing maintenance.

November 2023
No incidents reported
October 2023
Oct 30, 2023
1 incident

Submarine Cable Provider Maintenance

Maintenance

Resolved Oct 30 at 06:00am AEST

We are experiencing higher than normal latency between Guam and Singapore at the moment due to a cable provider's maintenance.

Oct 24, 2023
1 incident

OneQode routing upgrade

Maintenance

Resolved Oct 24 at 08:36am AEST

Maintenance was completed 5:30 am AEDT

1 previous update

Oct 11, 2023
1 incident

Cloud Platform Upgrade

Maintenance

Resolved Oct 12 at 03:55pm AEST

Our cloud platform is currently unavailable, extending beyond the initial maintenance window. Our team is actively working to resolve this and restore full service as quickly as possible.

We understand the importance of your projects and apologize for any inconvenience this may cause.

1 previous update

Oct 10, 2023
1 incident

Typhoon in Guam

Maintenance

Resolved Oct 10 at 06:00am AEST

A tropical storm warning is in effect for Guam — with a Category 1 typhoon expected to pass near the island. Engineering works on the island are on hold until we get the all-clear. Our network operations center will be monitoring our services in Guam.