Previous incidents

June 2024
Jun 18, 2024
2 incidents

Urgent Submarine Cable Provider Maintenance

Maintenance

Resolved Jun 18 at 12:00am AEST

Our upstream cable provider between Sydney and Guam will be performing service maintenance. Your listed service(s) may experience a disruption during the outage window advised. Expected outage duration within the time allotment is 30 mins.

Sydney Cable Provider Maintenance (Queensland and NSW)

Maintenance

Resolved Jun 18 at 12:00am AEST

Due to scheduled software upgrades on devices located in Queensland and NSW, your listed service(s) may experience a disruption during the outage window advised. Expected outage duration within the time allotment is 30 mins.

Jun 05, 2024
1 incident

Sydney Cable Provider Maintenance

Maintenance

Resolved Jun 05 at 12:00am AEST

Due to scheduled software upgrades on devices located in Victoria and NSW, your listed service(s) may experience a disruption during the outage window advised. Expected outage duration within the time alloted is 30 mins.

May 2024
May 30, 2024
2 incidents

Backbone cable activation between Guam and Manila

Maintenance

Resolved May 30 at 05:10pm AEST

Maintenance complete.

1 previous update

Backbone cable activation between Guam and Sydney

Maintenance

Resolved May 30 at 05:10pm AEST

Maintenance complete.

1 previous update

May 27, 2024
1 incident

Submarine Cable Provider Maintenance

Maintenance

Resolved May 27 at 12:00am AEST

Our upstream cable provider between Guam and Sydney will be performing a maintenance. Service impact from the maintenance is expected to have a 5 minute duration within the maintenance window.

May 24, 2024
1 incident

Emergency Submarine Cable Provider Maintenance

Maintenance

Resolved May 30 at 02:15pm AEST

Estimation of final joint completion and repair completion is expected to end at june 1st

3 previous updates

May 10, 2024
1 incident

Sydney Cable Provider Maintenance

Maintenance

Resolved May 10 at 12:00am AEST

Scheduled fiber cutover works in Cowan (NSW), service impact from the maintenance may experience a disruption during the outage window advised.

April 2024
Apr 21, 2024
1 incident

Submarine Cable Provider Maintenance

Maintenance

Resolved Apr 22 at 04:00am AEST

Our upstream cable provider between Guam and HongKong will be performing maintenance. Service impact from the maintenance is expected to have a full duration of the maintenance window.

1 previous update