Previous incidents

We are experiencing higher than normal latency between Guam and Singapore at the moment due to a cable provider's maintenance.

Maintenance was completed 5:30 am AEDT

Our cloud platform is currently unavailable, extending beyond the initial maintenance window. Our team is actively working to resolve this and restore full service as quickly as possible.

We understand the importance of your projects and apologize for any inconvenience this may cause.

A tropical storm warning is in effect for Guam — with a Category 1 typhoon expected to pass near the island. Engineering works on the island are on hold until we get the all-clear. Our network operations center will be monitoring our services in Guam.

Our upstream cable provider between Guam and Tokyo will be performing maintenance. The provider does not expect impact from the maintenance due to the nature of the work but we will be monitoring closely during the window.

The PoP has stabilized after engineers reset the 100G line card and routing has returned to normal.

Power issues were solved. Our network equipment stayed online during the power event so the OneQode backbone network was unaffected. Some of our cloud experienced a power quality event and have now been restored.

Maintenance completed successfully.

Maintenance completed successfully.

Maintenance completed successfully.

Maintenance completed.

Maintenance completed successfully.

Repairs complete; USA ↔ Guam latency has returned to normal.