Previous incidents
Submarine Cable Provider Maintenance
Resolved Apr 22 at 04:00am AEST
Our upstream cable provider between Guam and HongKong will be performing maintenance. Service impact from the maintenance is expected to have a full duration of the maintenance window.
1 previous update
Billing Portal Update
Resolved Mar 27 at 12:00pm AEST
Our billing portal will be unavailable for up to 5 minutes as we conduct minor updates to the portal. In the unlikely event this window extends, we will provide further updates here.
Sydney Cable Provider Maintenance
Resolved Mar 21 at 11:00pm AEST
Due to emergency works in the area of Cowan (NSW), service impact from the maintenance is expected to have at least 4 hours up to the full duration of the maintenance window.
Outage in Guam
Resolved Mar 20 at 01:34am AEST
We have replaced the failed equipment and services have restored.
1 previous update
Cloud frontend update
Resolved Mar 06 at 11:55am AEST
The frontend cloud portal will be unavailable while we upgrade our cloud portal. Underlying cloud services and the cloud API will remain online and available.
Outage in Philippines
Resolved Feb 29 at 01:30pm AEST
We have restored the outage by replacing failed trunk equipment.
1 previous update
Upstream provider performed an emergency maintenance earlier this day. Later ...
Resolved Feb 16 at 12:45pm AEST
Our upstream cable provider between Guam and Sydney will be performing maintenance. Service impact from the maintenance is expected at least 1 hour up to the full duration of the maintenance window.
A Circuit Hard down in Guam due to cable cut
Resolved Feb 06 at 11:00am AEST
A trenching operation has caused a cable cut. Upstream provider is currently working on a reroute.