Incidents reported on status page for OneQode https://status.oneqode.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a15ebe74f02bfdc49c49be33505cc73f.png https://status.oneqode.com/ en https://status.oneqode.com/ Sat, 10 May 2025 08:05:57 +0000 https://status.oneqode.com/#2f33d893dde685987d62e97c21c9d9adfe44f8f31891a6e47c0f8698e2bd0960 Billing Portal recovered https://status.oneqode.com/ Fri, 09 May 2025 13:16:43 +0000 https://status.oneqode.com/#2f33d893dde685987d62e97c21c9d9adfe44f8f31891a6e47c0f8698e2bd0960 Billing Portal went down https://status.oneqode.com/incident/521796 Mon, 03 Mar 2025 13:14:00 -0000 https://status.oneqode.com/incident/521796#157856e7020211587642c0e27c2981553f602b1e9cda7c3fff2d9849b1c4e5cd Affected services now restored. https://status.oneqode.com/incident/521796 Mon, 03 Mar 2025 05:14:00 -0000 https://status.oneqode.com/incident/521796#703718ffdd8c94c997e4b4113e5250c8dbd60c0e516485c9a85ca9b2e3d3625b Some cloud customers may experience a service disruption in Guam due to an ongoing connectivity fault. Affected services may be unreachable or experience degraded network connectivity. Our team is actively investigating and working to restore full service as quickly as possible. https://status.oneqode.com/incident/423892 Tue, 17 Sep 2024 04:15:00 -0000 https://status.oneqode.com/incident/423892#6723a5844a76e811f51acef998e97847ccada069e44d734f0dad7a7f7dc0ce2b Services are fully operational. Our engineering team have transitioned the remaining affected customers and continue to monitor network performance. https://status.oneqode.com/incident/423892 Tue, 17 Sep 2024 04:15:00 -0000 https://status.oneqode.com/incident/423892#6723a5844a76e811f51acef998e97847ccada069e44d734f0dad7a7f7dc0ce2b Services are fully operational. Our engineering team have transitioned the remaining affected customers and continue to monitor network performance. https://status.oneqode.com/incident/423892 Tue, 17 Sep 2024 04:15:00 -0000 https://status.oneqode.com/incident/423892#6723a5844a76e811f51acef998e97847ccada069e44d734f0dad7a7f7dc0ce2b Services are fully operational. Our engineering team have transitioned the remaining affected customers and continue to monitor network performance. https://status.oneqode.com/incident/423892 Fri, 06 Sep 2024 13:21:00 -0000 https://status.oneqode.com/incident/423892#aef4d1fd08942e919f6a9c926d6dbf3ee2339456dc01530645c844c7078f13b8 Earlier today, affected parts of our cloud platform were successfully migrated to a new IP range. Some routes may experience higher than expected latency — we expect these remaining issues to be resolved over the next few days. https://status.oneqode.com/incident/423892 Fri, 06 Sep 2024 13:21:00 -0000 https://status.oneqode.com/incident/423892#aef4d1fd08942e919f6a9c926d6dbf3ee2339456dc01530645c844c7078f13b8 Earlier today, affected parts of our cloud platform were successfully migrated to a new IP range. Some routes may experience higher than expected latency — we expect these remaining issues to be resolved over the next few days. https://status.oneqode.com/incident/423892 Fri, 06 Sep 2024 13:21:00 -0000 https://status.oneqode.com/incident/423892#aef4d1fd08942e919f6a9c926d6dbf3ee2339456dc01530645c844c7078f13b8 Earlier today, affected parts of our cloud platform were successfully migrated to a new IP range. Some routes may experience higher than expected latency — we expect these remaining issues to be resolved over the next few days. https://status.oneqode.com/incident/423892 Thu, 05 Sep 2024 11:56:00 -0000 https://status.oneqode.com/incident/423892#b50bb48a9210dd2b6d5b752d89fa4b3000c2c3ae30e8d6647302dfa7c32bfb3b Reachability issues are continuing. Our engineering teams have been working to migrate affected services to new IP ranges not associated with the affected provider. Parts of our cloud platform will also undergo migration to a new IP range over the coming days, and affected customers have been notified. https://status.oneqode.com/incident/423892 Thu, 05 Sep 2024 11:56:00 -0000 https://status.oneqode.com/incident/423892#b50bb48a9210dd2b6d5b752d89fa4b3000c2c3ae30e8d6647302dfa7c32bfb3b Reachability issues are continuing. Our engineering teams have been working to migrate affected services to new IP ranges not associated with the affected provider. Parts of our cloud platform will also undergo migration to a new IP range over the coming days, and affected customers have been notified. https://status.oneqode.com/incident/423892 Thu, 05 Sep 2024 11:56:00 -0000 https://status.oneqode.com/incident/423892#b50bb48a9210dd2b6d5b752d89fa4b3000c2c3ae30e8d6647302dfa7c32bfb3b Reachability issues are continuing. Our engineering teams have been working to migrate affected services to new IP ranges not associated with the affected provider. Parts of our cloud platform will also undergo migration to a new IP range over the coming days, and affected customers have been notified. https://status.oneqode.com/incident/423892 Thu, 05 Sep 2024 00:33:00 -0000 https://status.oneqode.com/incident/423892#cf88749537c6928de61a675f19b57d4b7e44a8eaa9160a96d9c8466214d215b6 # What happened: Yesterday, one of our IP address space providers made a breaking change that caused immediate issues with the reachability of some of our IP addresses. This affected connectivity for a number of networks connecting to us. Despite our efforts, we haven't been able to resolve the issue overnight. # What we’re doing: Our management team have escalated this with urgency, and this remains our top priority. If our original provider can't resolve the issue soon, we will take technical steps to migrate affected customers to a new IP address space that we own. We'd like to avoid this if possible, but our overriding priority is to get everything back online with minimal disruption. Updates to follow. https://status.oneqode.com/incident/423892 Thu, 05 Sep 2024 00:33:00 -0000 https://status.oneqode.com/incident/423892#cf88749537c6928de61a675f19b57d4b7e44a8eaa9160a96d9c8466214d215b6 # What happened: Yesterday, one of our IP address space providers made a breaking change that caused immediate issues with the reachability of some of our IP addresses. This affected connectivity for a number of networks connecting to us. Despite our efforts, we haven't been able to resolve the issue overnight. # What we’re doing: Our management team have escalated this with urgency, and this remains our top priority. If our original provider can't resolve the issue soon, we will take technical steps to migrate affected customers to a new IP address space that we own. We'd like to avoid this if possible, but our overriding priority is to get everything back online with minimal disruption. Updates to follow. https://status.oneqode.com/incident/423892 Thu, 05 Sep 2024 00:33:00 -0000 https://status.oneqode.com/incident/423892#cf88749537c6928de61a675f19b57d4b7e44a8eaa9160a96d9c8466214d215b6 # What happened: Yesterday, one of our IP address space providers made a breaking change that caused immediate issues with the reachability of some of our IP addresses. This affected connectivity for a number of networks connecting to us. Despite our efforts, we haven't been able to resolve the issue overnight. # What we’re doing: Our management team have escalated this with urgency, and this remains our top priority. If our original provider can't resolve the issue soon, we will take technical steps to migrate affected customers to a new IP address space that we own. We'd like to avoid this if possible, but our overriding priority is to get everything back online with minimal disruption. Updates to follow. https://status.oneqode.com/incident/423892 Wed, 04 Sep 2024 05:38:00 -0000 https://status.oneqode.com/incident/423892#95f8591f779209de8ac1687c4a743f74fb8c7e7178409d7f1f0368c20b8b6c35 Intermittent network connectivity issues with some upstream providers is affecting the OneQode network & cloud platform. Our engineers are working with the vendor to resolve this issue. Updates to follow. https://status.oneqode.com/incident/423892 Wed, 04 Sep 2024 05:38:00 -0000 https://status.oneqode.com/incident/423892#95f8591f779209de8ac1687c4a743f74fb8c7e7178409d7f1f0368c20b8b6c35 Intermittent network connectivity issues with some upstream providers is affecting the OneQode network & cloud platform. Our engineers are working with the vendor to resolve this issue. Updates to follow. https://status.oneqode.com/incident/423892 Wed, 04 Sep 2024 05:38:00 -0000 https://status.oneqode.com/incident/423892#95f8591f779209de8ac1687c4a743f74fb8c7e7178409d7f1f0368c20b8b6c35 Intermittent network connectivity issues with some upstream providers is affecting the OneQode network & cloud platform. Our engineers are working with the vendor to resolve this issue. Updates to follow. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 15:34:00 -0000 https://status.oneqode.com/incident/343058#546c2afb5c437fbb2a8165cd06049d0b7307ed5ac267dfd308f5ed90f8111e7f We have replaced the failed equipment and services have restored. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 15:34:00 -0000 https://status.oneqode.com/incident/343058#546c2afb5c437fbb2a8165cd06049d0b7307ed5ac267dfd308f5ed90f8111e7f We have replaced the failed equipment and services have restored. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 15:34:00 -0000 https://status.oneqode.com/incident/343058#546c2afb5c437fbb2a8165cd06049d0b7307ed5ac267dfd308f5ed90f8111e7f We have replaced the failed equipment and services have restored. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 15:34:00 -0000 https://status.oneqode.com/incident/343058#546c2afb5c437fbb2a8165cd06049d0b7307ed5ac267dfd308f5ed90f8111e7f We have replaced the failed equipment and services have restored. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 14:37:00 -0000 https://status.oneqode.com/incident/343058#dcccb0533804e73886384e9c62318f80cbddedf85dd0f3396b5cfc667a4acd04 We have experienced a core switch failure in Guam. Data center technicians are actively replacing the failed equipment and service should be restored within 1-2 hours. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 14:37:00 -0000 https://status.oneqode.com/incident/343058#dcccb0533804e73886384e9c62318f80cbddedf85dd0f3396b5cfc667a4acd04 We have experienced a core switch failure in Guam. Data center technicians are actively replacing the failed equipment and service should be restored within 1-2 hours. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 14:37:00 -0000 https://status.oneqode.com/incident/343058#dcccb0533804e73886384e9c62318f80cbddedf85dd0f3396b5cfc667a4acd04 We have experienced a core switch failure in Guam. Data center technicians are actively replacing the failed equipment and service should be restored within 1-2 hours. https://status.oneqode.com/incident/343058 Tue, 19 Mar 2024 14:37:00 -0000 https://status.oneqode.com/incident/343058#dcccb0533804e73886384e9c62318f80cbddedf85dd0f3396b5cfc667a4acd04 We have experienced a core switch failure in Guam. Data center technicians are actively replacing the failed equipment and service should be restored within 1-2 hours. https://status.oneqode.com/incident/336851 Wed, 06 Mar 2024 02:15:00 +0000 https://status.oneqode.com/incident/336851#99801c8e4808d7787628959c9bbf50dd86cda97df3c2d806d11fe754cca9f35e Maintenance completed https://status.oneqode.com/incident/336851 Wed, 06 Mar 2024 01:55:00 -0000 https://status.oneqode.com/incident/336851#70f252b7a0c32f789177fe9320fcae62fe990cf7ec5b6ea761771662b6c7b78a The frontend cloud portal will be unavailable while we upgrade our cloud portal. Underlying cloud services and the cloud API will remain online and available. https://status.oneqode.com/incident/333287 Thu, 29 Feb 2024 03:30:00 -0000 https://status.oneqode.com/incident/333287#5f0fd400ffdfc2088d78e7d2403670d220f95cf82664e3ca50db0ac0fe9e5e96 We have restored the outage by replacing failed trunk equipment. https://status.oneqode.com/incident/333287 Wed, 28 Feb 2024 18:42:00 -0000 https://status.oneqode.com/incident/333287#6233f2fc5ec3ae21f14b2f9b7b4d38c5c805ef60233aeb937b94029abc972edf We are experiencing equipment failure in Manila. All services are down. We are working to get a team on-site as soon as possible. Further updates will be provided as they become available. https://status.oneqode.com/incident/311190 Mon, 15 Jan 2024 06:18:33 +0000 https://status.oneqode.com/incident/311190#a207d8725cdbb9c1ea96eee8df0a8e0dd7bf68de41e517dda8968a30c5afc326 Maintenance completed https://status.oneqode.com/incident/311190 Mon, 15 Jan 2024 06:18:33 -0000 https://status.oneqode.com/incident/311190#6bc0532289faa79b17487bee1370371b4e0680780c09269a00a0a4a1990ab696 We will be completing a server update for our billing portal. Our billing system will be temporarily unavailable for a period of up to 3 hours. If there are any delays during the update, we'll post them here. https://status.oneqode.com/incident/311190 Mon, 15 Jan 2024 04:00:00 -0000 https://status.oneqode.com/incident/311190#6bc0532289faa79b17487bee1370371b4e0680780c09269a00a0a4a1990ab696 We will be completing a server update for our billing portal. Our billing system will be temporarily unavailable for a period of up to 3 hours. If there are any delays during the update, we'll post them here. https://status.oneqode.com/incident/310276 Thu, 11 Jan 2024 06:26:39 +0000 https://status.oneqode.com/incident/310276#438411bc29ed3f4f5c4d639a17c8340c4079d20e3fb71b44584bcac470d96922 Maintenance completed https://status.oneqode.com/incident/310276 Thu, 11 Jan 2024 06:26:39 -0000 https://status.oneqode.com/incident/310276#3e3444f77d06a1c0a2ee21fb19b594b2a1247be658eb01d697163bbfd03652f3 We will be carrying out a server upgrade for our Billing Portal, which will be intermittently unavailable during this maintenance window. We expect under 3 hours of downtime, but if there are delays, we'll provide updates here. https://status.oneqode.com/incident/310276 Thu, 11 Jan 2024 04:00:00 -0000 https://status.oneqode.com/incident/310276#3e3444f77d06a1c0a2ee21fb19b594b2a1247be658eb01d697163bbfd03652f3 We will be carrying out a server upgrade for our Billing Portal, which will be intermittently unavailable during this maintenance window. We expect under 3 hours of downtime, but if there are delays, we'll provide updates here. https://status.oneqode.com/incident/275062 Mon, 23 Oct 2023 22:36:41 +0000 https://status.oneqode.com/incident/275062#ef877c86ca68a5d86fbc84760b48be122227afcfd62c06d8031530a86b8a48fd Maintenance completed https://status.oneqode.com/incident/275062 Mon, 23 Oct 2023 22:36:41 -0000 https://status.oneqode.com/incident/275062#e229712eee43e63ab0330a1da2117af7adc8c919e880b598eca5cb629b8058e2 OneQode will be performing a routing protocol upgrade on our network backbone. No outage is expected as a result of this work, but the window is reserved for potential unexpected impact. Only routed ports are affected, layer 2 services will remain unaffected. https://status.oneqode.com/incident/275062 Mon, 23 Oct 2023 16:30:00 -0000 https://status.oneqode.com/incident/275062#e229712eee43e63ab0330a1da2117af7adc8c919e880b598eca5cb629b8058e2 OneQode will be performing a routing protocol upgrade on our network backbone. No outage is expected as a result of this work, but the window is reserved for potential unexpected impact. Only routed ports are affected, layer 2 services will remain unaffected. https://status.oneqode.com/incident/270681 Fri, 13 Oct 2023 13:00:00 +0000 https://status.oneqode.com/incident/270681#8d4f9de02bc56f352bec0774e389ddfeacfe4599afad9bc96e83b7ae4558c954 Maintenance completed https://status.oneqode.com/incident/270681 Thu, 12 Oct 2023 05:55:02 -0000 https://status.oneqode.com/incident/270681#b3ad8839f52e96f07ec310064728f7a6a3213c45199d1820f9d81ae99ca101bd **How this affects you:** * **Service interruption**: During this window, cloud services will be temporarily unavailable. Your running instances will be put in a shelved state and automatically resumed after maintenance. - **IP Address changes**: If your active instance doesn't have a [floating IP](https://docs.oneqode.com/network/floating-ips), your IP address may change after the upgrade. **What's getting better?** - **Storage speed**: expect faster upload speeds for images, and improved download speeds for external files. - **Network enhancements**: This upgrade sets the stage for us to boost instance port speeds beyond 1Gbps in the future. - **New cloud regions soon:** the upgrade paves the way for new cloud regions. Hong Kong and Tokyo will become available in the coming weeks. - A range of minor performance upgrades and bug fixes If you have any questions or need extra help, feel free to reach out to us — we're here to help. https://status.oneqode.com/incident/270681 Wed, 11 Oct 2023 13:00:00 -0000 https://status.oneqode.com/incident/270681#b3ad8839f52e96f07ec310064728f7a6a3213c45199d1820f9d81ae99ca101bd **How this affects you:** * **Service interruption**: During this window, cloud services will be temporarily unavailable. Your running instances will be put in a shelved state and automatically resumed after maintenance. - **IP Address changes**: If your active instance doesn't have a [floating IP](https://docs.oneqode.com/network/floating-ips), your IP address may change after the upgrade. **What's getting better?** - **Storage speed**: expect faster upload speeds for images, and improved download speeds for external files. - **Network enhancements**: This upgrade sets the stage for us to boost instance port speeds beyond 1Gbps in the future. - **New cloud regions soon:** the upgrade paves the way for new cloud regions. Hong Kong and Tokyo will become available in the coming weeks. - A range of minor performance upgrades and bug fixes If you have any questions or need extra help, feel free to reach out to us — we're here to help. https://status.oneqode.com/incident/259307 Thu, 14 Sep 2023 18:00:00 -0000 https://status.oneqode.com/incident/259307#beee206593990e353e6a3ef1df16ebb0bd583ca88b91002b37dfe001a684d772 The PoP has stabilized after engineers reset the 100G line card and routing has returned to normal. https://status.oneqode.com/incident/259307 Thu, 14 Sep 2023 17:55:00 -0000 https://status.oneqode.com/incident/259307#65b918bba685f139efe7146a7a5b80e5585d5cd2be370566ed067bae423f8e9b A 100G linecard in our Brisbane POP failed and needed to be manually reset. A brief outage was experienced while the linecard rebooted. https://status.oneqode.com/incident/253005 Thu, 31 Aug 2023 03:27:00 -0000 https://status.oneqode.com/incident/253005#e7941efdc2b7f36053888bf91705bc1089886188b5943da8cb808c530266ab55 Power issues were solved. Our network equipment stayed online during the power event so the OneQode backbone network was unaffected. Some of our cloud experienced a power quality event and have now been restored. https://status.oneqode.com/incident/253005 Thu, 31 Aug 2023 03:27:00 -0000 https://status.oneqode.com/incident/253005#e7941efdc2b7f36053888bf91705bc1089886188b5943da8cb808c530266ab55 Power issues were solved. Our network equipment stayed online during the power event so the OneQode backbone network was unaffected. Some of our cloud experienced a power quality event and have now been restored. https://status.oneqode.com/incident/253005 Thu, 31 Aug 2023 03:27:00 -0000 https://status.oneqode.com/incident/253005#e7941efdc2b7f36053888bf91705bc1089886188b5943da8cb808c530266ab55 Power issues were solved. Our network equipment stayed online during the power event so the OneQode backbone network was unaffected. Some of our cloud experienced a power quality event and have now been restored. https://status.oneqode.com/incident/253005 Thu, 31 Aug 2023 03:27:00 -0000 https://status.oneqode.com/incident/253005#e7941efdc2b7f36053888bf91705bc1089886188b5943da8cb808c530266ab55 Power issues were solved. Our network equipment stayed online during the power event so the OneQode backbone network was unaffected. Some of our cloud experienced a power quality event and have now been restored. https://status.oneqode.com/incident/253005 Wed, 30 Aug 2023 23:18:00 -0000 https://status.oneqode.com/incident/253005#c0c5e2aab5bb7985e25a683ef73c476f1ed30053622249a51333e4e33116441e OneQode is investigating a potential facility power event in our Guam hub. Updates will be provided as they become available https://status.oneqode.com/incident/253005 Wed, 30 Aug 2023 23:18:00 -0000 https://status.oneqode.com/incident/253005#c0c5e2aab5bb7985e25a683ef73c476f1ed30053622249a51333e4e33116441e OneQode is investigating a potential facility power event in our Guam hub. Updates will be provided as they become available https://status.oneqode.com/incident/247680 Tue, 22 Aug 2023 18:57:43 +0000 https://status.oneqode.com/incident/247680#3cdb63b69771299f5c84a284ae0707271b50d1c1e96dd6d3244df7257013bd1c Maintenance completed https://status.oneqode.com/incident/247680 Tue, 22 Aug 2023 18:57:43 -0000 https://status.oneqode.com/incident/247680#63bcbd7e4696f6b53d109c4929bcae182d17b8e4957cf519962476fd445d93ea We will be migrating our network from using one backbone cable provider between Guam and Singapore to a different cable provider between the two sites. No impact is expected but this window is reserved in case an outage event happens. https://status.oneqode.com/incident/247680 Tue, 22 Aug 2023 18:00:00 -0000 https://status.oneqode.com/incident/247680#63bcbd7e4696f6b53d109c4929bcae182d17b8e4957cf519962476fd445d93ea We will be migrating our network from using one backbone cable provider between Guam and Singapore to a different cable provider between the two sites. No impact is expected but this window is reserved in case an outage event happens. https://status.oneqode.com/incident/244171 Wed, 16 Aug 2023 18:10:32 +0000 https://status.oneqode.com/incident/244171#496434d76e4c97843b5e4d2c55797c86675eae60fb34f56271c73e12f7feefd2 Maintenance completed https://status.oneqode.com/incident/244171 Wed, 16 Aug 2023 18:10:32 -0000 https://status.oneqode.com/incident/244171#6adb427ecdd95393e08d32b4a404c0bf6aa00a3f13510848ccc269e0130c3146 OneQode will be upgrading the software on our DDOS scrubber appliances in Hong Kong. Internet connectivity will not be interrupted, but customers may notice higher latency to APAC based networks while the upgrade is in progress. https://status.oneqode.com/incident/244171 Wed, 16 Aug 2023 18:00:00 -0000 https://status.oneqode.com/incident/244171#6adb427ecdd95393e08d32b4a404c0bf6aa00a3f13510848ccc269e0130c3146 OneQode will be upgrading the software on our DDOS scrubber appliances in Hong Kong. Internet connectivity will not be interrupted, but customers may notice higher latency to APAC based networks while the upgrade is in progress. https://status.oneqode.com/incident/244170 Tue, 15 Aug 2023 18:07:49 +0000 https://status.oneqode.com/incident/244170#e32414ac8dd4a1904e938b618390aa202eea0cf81b76c2660849577f1299e125 Maintenance completed https://status.oneqode.com/incident/244170 Tue, 15 Aug 2023 18:07:49 -0000 https://status.oneqode.com/incident/244170#62c58b58b1d25481bba9042a03806d247b5a0089e0638efb12fb1084ed2c5b5e OneQode will be upgrading the software on our DDOS scrubber appliances in Brisbane. Internet connectivity will not be interrupted, but customers may notice higher latency to Australia based networks while the upgrade is in progress. https://status.oneqode.com/incident/244170 Tue, 15 Aug 2023 18:00:00 -0000 https://status.oneqode.com/incident/244170#62c58b58b1d25481bba9042a03806d247b5a0089e0638efb12fb1084ed2c5b5e OneQode will be upgrading the software on our DDOS scrubber appliances in Brisbane. Internet connectivity will not be interrupted, but customers may notice higher latency to Australia based networks while the upgrade is in progress. https://status.oneqode.com/incident/244168 Mon, 14 Aug 2023 18:46:52 +0000 https://status.oneqode.com/incident/244168#9704f18c021abf249307f711265295d4f3578bcb9b1b74ed83d4df7b0e6931bc Maintenance completed https://status.oneqode.com/incident/244168 Mon, 14 Aug 2023 18:46:52 -0000 https://status.oneqode.com/incident/244168#9b24d148778986d7831386d017b87e0da3c9ef98c851c3ce627eaaa9fd491240 OneQode will be upgrading the software on our DDOS scrubber appliances in Sydney. Internet connectivity will not be interrupted, but customers may notice higher latency to Australia based networks while the upgrade is in progress. https://status.oneqode.com/incident/244168 Mon, 14 Aug 2023 18:00:00 -0000 https://status.oneqode.com/incident/244168#9b24d148778986d7831386d017b87e0da3c9ef98c851c3ce627eaaa9fd491240 OneQode will be upgrading the software on our DDOS scrubber appliances in Sydney. Internet connectivity will not be interrupted, but customers may notice higher latency to Australia based networks while the upgrade is in progress. https://status.oneqode.com/incident/244163 Fri, 11 Aug 2023 18:53:35 +0000 https://status.oneqode.com/incident/244163#b3b75a9488729d93fd41fc98104ae11a1176bc0c802c377f1facdf05e71ca231 Maintenance completed https://status.oneqode.com/incident/244163 Fri, 11 Aug 2023 18:53:35 -0000 https://status.oneqode.com/incident/244163#ebc1fd3a903bb0a531bcdb6b0b4bf2ccd5657283e21435f396a618919c99b318 OneQode will be upgrading the software on our DDOS scrubber appliances in Los Angeles. Internet connectivity will not be interrupted, but customers may notice higher latency to USA and Europe based networks while the upgrade is in progress. https://status.oneqode.com/incident/244163 Fri, 11 Aug 2023 18:00:00 -0000 https://status.oneqode.com/incident/244163#ebc1fd3a903bb0a531bcdb6b0b4bf2ccd5657283e21435f396a618919c99b318 OneQode will be upgrading the software on our DDOS scrubber appliances in Los Angeles. Internet connectivity will not be interrupted, but customers may notice higher latency to USA and Europe based networks while the upgrade is in progress. https://status.oneqode.com/incident/236562 Mon, 24 Jul 2023 21:00:00 +0000 https://status.oneqode.com/incident/236562#d9236615030bedaa7704045bb90dbff26060837a216779fd0aa5c9750124dbe7 Maintenance completed https://status.oneqode.com/incident/236562 Mon, 24 Jul 2023 21:00:00 +0000 https://status.oneqode.com/incident/236562#d9236615030bedaa7704045bb90dbff26060837a216779fd0aa5c9750124dbe7 Maintenance completed https://status.oneqode.com/incident/236562 Mon, 24 Jul 2023 21:00:00 +0000 https://status.oneqode.com/incident/236562#d9236615030bedaa7704045bb90dbff26060837a216779fd0aa5c9750124dbe7 Maintenance completed https://status.oneqode.com/incident/236562 Mon, 24 Jul 2023 16:00:00 -0000 https://status.oneqode.com/incident/236562#62ae44657c7aef95c48ba770fa6c3e1c86a7694cc40d8e4ba56ce08db76fc0cf We have been given short-term notice of emergency maintenance planned in Guam which will affect customers with services on the island. Works are expected to last for 2 hours, however the full repair window may be used. https://status.oneqode.com/incident/236562 Mon, 24 Jul 2023 16:00:00 -0000 https://status.oneqode.com/incident/236562#62ae44657c7aef95c48ba770fa6c3e1c86a7694cc40d8e4ba56ce08db76fc0cf We have been given short-term notice of emergency maintenance planned in Guam which will affect customers with services on the island. Works are expected to last for 2 hours, however the full repair window may be used. https://status.oneqode.com/incident/236562 Mon, 24 Jul 2023 16:00:00 -0000 https://status.oneqode.com/incident/236562#62ae44657c7aef95c48ba770fa6c3e1c86a7694cc40d8e4ba56ce08db76fc0cf We have been given short-term notice of emergency maintenance planned in Guam which will affect customers with services on the island. Works are expected to last for 2 hours, however the full repair window may be used. https://status.oneqode.com/incident/230021 Fri, 07 Jul 2023 17:21:00 -0000 https://status.oneqode.com/incident/230021#5c0b30b6b2f929b71248fd0431953a17654e3a16c623fa7fbfd01bd871cbede5 The network migration in Los Angeles is complete, no further impact is expected at this time. https://status.oneqode.com/incident/230021 Fri, 07 Jul 2023 16:35:00 -0000 https://status.oneqode.com/incident/230021#d3bd03590bd846f420203f9ad7c53bd9a038fec4a5aa9b83b6daabd74cb7f35c OneQode network engineers are performing a network migration to a new routing platform in Los Angeles. The network in and around Los Angeles may be unstable while the network is migrated. https://status.oneqode.com/incident/225955 Wed, 28 Jun 2023 23:15:00 -0000 https://status.oneqode.com/incident/225955#5fb553d319675ced5c951cf002473b57e0acf148ae05783e4150d3fd42f99876 The device's configuration has been successfully rolled back and the network has stabilized. No further impact is expected. https://status.oneqode.com/incident/225955 Wed, 28 Jun 2023 23:15:00 -0000 https://status.oneqode.com/incident/225955#5fb553d319675ced5c951cf002473b57e0acf148ae05783e4150d3fd42f99876 The device's configuration has been successfully rolled back and the network has stabilized. No further impact is expected. https://status.oneqode.com/incident/225955 Wed, 28 Jun 2023 23:04:00 -0000 https://status.oneqode.com/incident/225955#aa8a653cc254bbe1bc129c2d560c9d2a377ba53b154cb079e3b8381c1b6fb7d2 There is currently a routing loop between Tokyo and Hong Kong due to a failed configuration change in Tokyo. OneQode engineers are investigating and a fix will be deployed as soon as possible. https://status.oneqode.com/incident/225955 Wed, 28 Jun 2023 23:04:00 -0000 https://status.oneqode.com/incident/225955#aa8a653cc254bbe1bc129c2d560c9d2a377ba53b154cb079e3b8381c1b6fb7d2 There is currently a routing loop between Tokyo and Hong Kong due to a failed configuration change in Tokyo. OneQode engineers are investigating and a fix will be deployed as soon as possible. https://status.oneqode.com/incident/218291 Sun, 11 Jun 2023 09:34:00 -0000 https://status.oneqode.com/incident/218291#484c8b8e8671af57a17a357d29f5fcada77a83b2b8670d7de95e794459f966ae Instance creation functionality restored. https://status.oneqode.com/incident/218291 Sat, 10 Jun 2023 06:37:00 -0000 https://status.oneqode.com/incident/218291#5f382fd6f2b8a06dd0c94ce492adf8f7d8e2dd128243e4b1bea706fd4a84f2c0 Our engineering team have identified issues with instance creation in OneQode Cloud. Existing/running customer instances are online and unaffected, however new instances are not creating properly. Our team are investigating. Updates to follow. https://status.oneqode.com/incident/210776 Thu, 25 May 2023 05:11:00 -0000 https://status.oneqode.com/incident/210776#c7876030b7660d70fc00cc2400a2da7fdbb6a902ed529a632592d618a3ebb81e Cloud and dedicated server customers are online. Cause identified as a datacenter cooling fault which caused a spike in hardware temperatures for up to an hour. https://status.oneqode.com/incident/210776 Thu, 25 May 2023 05:11:00 -0000 https://status.oneqode.com/incident/210776#c7876030b7660d70fc00cc2400a2da7fdbb6a902ed529a632592d618a3ebb81e Cloud and dedicated server customers are online. Cause identified as a datacenter cooling fault which caused a spike in hardware temperatures for up to an hour. https://status.oneqode.com/incident/210776 Thu, 25 May 2023 04:02:00 -0000 https://status.oneqode.com/incident/210776#52ddbeeabc2557102ff4daa4028f6e98a6e5a4d8221aac80e54d15787e7e9f73 Known fault in our Guam DC — engineers are investigating. Customers on our cloud and dedicated servers are affected. https://status.oneqode.com/incident/210776 Thu, 25 May 2023 04:02:00 -0000 https://status.oneqode.com/incident/210776#52ddbeeabc2557102ff4daa4028f6e98a6e5a4d8221aac80e54d15787e7e9f73 Known fault in our Guam DC — engineers are investigating. Customers on our cloud and dedicated servers are affected. https://status.oneqode.com/incident/210776 Thu, 25 May 2023 00:02:00 -0000 https://status.oneqode.com/incident/210776#510c410cf5e4db99b3493ecd64860efaba97e3db48998298f34b0b6752da20bc The typhoon has passed, and all services remain online and unaffected. Datacenter work on the island will remain on hold over the next 72 hours while clean-up takes place. https://status.oneqode.com/incident/210776 Tue, 23 May 2023 04:12:00 -0000 https://status.oneqode.com/incident/210776#22a5bd3aac8b20d86d73514d31d4ad96ac801bc0d3624600d8f055e1d2d24f64 A typhoon is approaching Guam. For staff safety, all works in Guam are on hold until we receive an all-clear. All services are currently online — however network disruptions may occur. We are monitoring the situation and will provide updates as necessary. https://status.oneqode.com/incident/205465 Wed, 10 May 2023 03:19:00 -0000 https://status.oneqode.com/incident/205465#11bfdb2b4539b752dabc7d5634686bdb25fb7f382f01ccebce329a04fb3e85e0 Cloud dashboard is now back online — all services operational. https://status.oneqode.com/incident/205465 Wed, 10 May 2023 01:22:00 -0000 https://status.oneqode.com/incident/205465#5613567486f2d9537dbc442a1c8873e61f556df6d03fe470750f278983b255a2 The cloud dashboard is currently unavailable, and the engineering team are working to resolve. This affects only the front-end interface — API and any running cloud services are unaffected.